LOAD SHEDDING & TECHNOLOGY SOLUTIONS SIMPLIFIED.
Please note extreme deep cycle batteries weigh in excess of 30kg.
• Delivery Information
All orders will be delivered to the customer preferred address. Please ensure the address details are correct on your account with us. RocketStar Technologies will not be held liable for incorrect address details entered.
We do not deliver to any Postal Boxes
Delivery will take place between 08h00 and 17h00 weekdays. We cannot provide an exact time for delivery.
No Deliveries will take place on weekends or public holidays
All deliveries will need to be accepted in person at the address provided. A second attempt at delivery could incur additional charges.
Delivery is made anywhere in South Africa by courier
Delivery may take up to 14 working days.
• Delivery Fee
Delivery fees are subject to product and area.
No goods can be returned after 7 days or will be taken back if opened. It must be undamaged and unused, with the original labels still attached in the original packaging, which must be undamaged and in its original condition.
It may take 7 – 14 business days for our financial institution to process the funds back into your account.
If an incorrect product is delivered to you my mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible. Please don’t remove the product from its original packaging.
To arrange a return, please contact our customer service on email at firstname.lastname@example.org.
Customers are strongly advised to check suitability and specifications of products before placing orders.
• Dead On Arrival
If your products have been damaged en-route or if they are dead on arrival. Please contact us immediately so that we can arrange for the collection of the goods. It is your responsibility to thoroughly check the products and advise us if you feel there is any fault or damage.
Your declaration of your damaged or faulty goods must be received within 48 hours. As soon as we receive the item, it will be tested to confirm the fault. Depending on the manufacturers policy the product will either be repaired and returned or a replacement will be sent.
All warranties are covered by the manufacturers themselves. No warranty will be accepted or offered if the serial number label is missing, damaged or is tampered with. Manhattan Computer Solutions will repair, replace or refund any product deemed to be faulty if reported within 7 days after acceptance of goods. Manufacturers must be contacted directly for warranty queries after 7 days of acceptance of goods.
• Errors and Omissions
RocketStar Technologies makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. Please do let us know should you come across one and we will update it as soon as possible. We will not be held liable for any claims or damages caused by errors and omissions so it is advisable to check both specification and pricing before ordering or using information provided on this website.